Privacy Policy

Privacy Policy

Introduction

At https://tesla-structural-repair.collision-talk.com (referred to as “Tesla Structural Repair,” “the Company,” or simply “we”), we are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, access, and processing of personal information in adherence to various international privacy laws and regulations, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • General Data Protection Regulation (GDPR) from the European Union (EU)
  • General Data Protection Law (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and Colorado Privacy Act (CPA) in the United States
  • Utah Consumer Sales Practice Act (UCPA), Connecticut Consumer Protection Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), and South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party websites, applications, products, or services accessible through links on our site. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines the practices related to:

  • Using our applications and services as an authorized user
  • Visiting websites linked to this Privacy Policy
  • Receiving communications from Tesla Structural Repair, including newsletters, emails, phone calls, or text messages (SMS)

Personal Data Collection

We collect several types of personal data to enhance your experience and improve our services:

  • Account Information: Details associated with your user account, such as username, email address, and password hashes.
  • Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  • Financial Information: Bank account details (if provided) for direct deposits or other financial services.
  • Purchase Information: Records of products or services purchased from us, including order details and delivery addresses.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, or advertising IDs.
  • Location Data: Geolocation information provided by your browser or device when interacting with our services.
  • Feedback: Your responses to surveys, reviews, or feedback forms you choose to complete.
  • Social Media Information: If you interact with us on social media platforms, we may collect data from these channels (with your consent), including your user IDs and public posts.
  • Product Information: Details about products you view, search for, or purchase on our site.

We obtain this data through direct input by users, tracking technologies, and third-party sources who provide us with aggregated or de-identified data.

Cookies

We use cookies to enhance your experience when interacting with our website and services:

  • Strictly Necessary Cookies: These are essential for the basic functions of our site, such as enabling secure log-ins.
  • Preference Cookies: Used to remember user preferences and settings.
  • Analytics Cookies: Help us analyze how users engage with our platform, providing insights for improvement.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes specified in this policy or as required by law. Once the data is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

Security Measures

Tesla Structural Repair implements robust security measures to protect your personal information:

  • Employing industry-standard encryption protocols for secure data transmission.
  • Utilizing secure third-party processing partners who adhere to strict privacy and security standards.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

We do not intentionally collect or store personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have various rights regarding your personal data:

  • Access: The right to request access to and receive copies of your personal information.
  • Rectification: Correcting inaccurate or incomplete data we maintain about you.
  • Erasure/Right to be Forgotten: Deleting or anonymizing your data when there is no longer a valid reason for processing it.
  • Restriction: Limiting the use or disclosure of your data under certain circumstances.
  • Portability: Obtaining and transferring your personal data to another controller.
  • Objection: Opposing the processing of your data for specific purposes.
  • Non-Discrimination: Ensuring that no adverse decisions are made solely based on automated processing of your data.

To exercise these rights or have any data-related inquiries, please contact our dedicated privacy team at your earliest convenience.

Changes to Policy

Tesla Structural Repair reserves the right to update this Privacy Policy as necessary to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and the updated policy will become effective immediately after publication.

Contact Information

For any privacy-related inquiries, requests for account information, unsubscription, or data corrections, please reach out to us via: